I can't use a promotional code
1. In this other article, you'll find all the information you need to add a promotional code to your basket: How do I use a promotional code?
2. Check that the code you have entered is correct, and that there is no space before or after it.
3. Check that the product(s) in your basket are eligible for the promotional code. The note "Product not eligible for discount coupons" will then appear on our product pages.
4. Check that the conditions of use are respected (see page CGU):
> Minimum purchase amount
> Specific delivery method
> Specific delivery destination
> Expiry date
> Cannot be combined with any other promotional code
> Etc, ...
More questions?Submit a request