I can't log in to my account

- Make sure you enter the e-mail address you gave when you registered and the associated password. If you have forgotten your password, please click on "Forgot my password".  You will receive a new password by email in a couple of minutes. If you don't, please take a look in your spam.

Once your connection is established, you can simply go to "My Account" and click on "Personal Information" to change the password.


- Remember to clear your cookies and then refresh using the F5 key on your keyboard. You can also try logging in from another browser.


If the problem persists, please contact our customer service by phone or via the "Contact Us" section of our website, selecting the option "Technical problem".

More questions?

Submit a request